Page Title: Privacy Policy

URL Suggestion: /privacy-policy

Privacy Policy

Last updated: February 2026

Australian Wealth Advisory Pty Ltd (AWA) is committed to the open and transparent management of personal information, consistent with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy explains how we collect, use, store, disclose, and protect personal information.

1. What Personal Information We Collect (APP 3)

We may collect:

• Name, contact details (email, phone)
• Information you submit through web forms
• Membership information
• Limited technical data (IP address, browser type, page analytics)
• Documents voluntarily uploaded during communication

We do not collect sensitive information unless required and consented to.

2. How We Collect Personal Information (APP 3 & 5)

We collect information via:

• Website forms
• Email, phone, or direct enquiries
• Cookies and analytics tools
• Membership registration

When collecting personal information, we take reasonable steps to notify you of relevant APP 5 matters.

3. How We Use Personal Information (APP 6)

AWA uses personal information for:

• Responding to enquiries
• Providing educational content
• Managing membership accounts
• Improving website performance
• Communicating updates to members
• Ensuring compliance with our governance framework

AWA does not use personal information for financial advice, investment promotion, or product distribution.

4. Disclosure of Personal Information (APP 6 & 8)

We may disclose information to:

• IT service providers
• Cloud hosting providers
• Licensed professionals (only at your direction)
• Regulatory authorities where legally required

AWA does not sell or rent personal information.

Overseas disclosure may occur where our technology providers store data offshore; in these cases we take steps to ensure APP‑compliant protection.

5. Data Security (APP 11)

We maintain physical, electronic, and procedural safeguards to protect personal information, including:

• Secure storage systems
• Access controls
• Encryption where appropriate
• Routine security reviews

6. Access and Correction (APP 12 & 13)

You may request:

• Access to personal information held
• Correction of inaccurate information

Submit requests to: info@australianwealthadvisory.com.au.

7. Complaints About Privacy (APP 1.2, 11.2)

You may lodge a privacy complaint using our internal process (see Complaints page).

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

Email: info@australianwealthadvisory.com.au

Website: www.australianwealthadvisory.com.au

✅ 2. Terms of Use 

Page Title: Terms of Use

www.australianwealthadvisory.com.au/policies 

Terms of Use

Last updated: February 2026

These Terms govern your use of the Australian Wealth Advisory (AWA) website and services.

By accessing this site, you agree to these Terms.

1. General Information Only

All content on this site is general information for educational purposes and does not constitute:

• financial advice
• legal advice
• tax advice
• superannuation advice
• recommendations
• financial product advice under the Corporations Act ss766B, 766C [australian...ory.com.au]

AWA does not provide financial products or managed investment schemes (MIS) as described under the Corporations Act s763A and MIS definitions. [asic.gov.au], [gtlaw.com.au]

2. Independent Advice Requirement

Any decision involving finance, SMSF, tax, lending, or legal matters must be made with independent licensed advice.

AWA does not consider your personal objectives, financial situation, or needs.

3. Contract‑Based Participation

AWA systems, including the IncomeBuilt Asset™ framework, operate solely through commercial contracts, not financial instruments.

Participation is always optional and subject to eligibility and contract terms.

4. Website Conduct

You agree not to:

• misuse site content
• engage in unlawful activity
• use the website to imply professional advice
• copy or reproduce content without permission

5. Intellectual Property

All logos, designs, frameworks and content are owned by AWA and protected by copyright law.

6. Limitation of Liability

AWA is not responsible for decisions made based on the information provided on this website.

Users accept sole responsibility for seeking professional advice where required.

7. External Links

Our website may contain links to third‑party services.

AWA is not responsible for their content or privacy practices.

8. Changes to These Terms

We may update these Terms periodically.

Continued use of the site indicates acceptance of updates.

9. Contact

Email: info@australianwealthadvisory.com.au

✅ 3. Complaints & Escalation Process

Page Title: Complaints & Feedback

URL Suggestion: /complaints

Complaints & Feedback

AWA is committed to fair, transparent and timely resolution of concerns.

1. How to Make a Complaint

You may submit complaints regarding:

• website content
• privacy matters
• contract clarity
• member experience
• service issues

Submit via:

📧 complaints@australianwealthadvisory.com.au

Submit a complaint

We acknowledge complaints within 1–2 business days.

2. Internal Review Process

Your case is reviewed by AWA’s internal Governance & Compliance function.

We may request additional information to complete an assessment.

3. Response & Resolution

You will receive a written outcome outlining:

• findings
• any corrective action
• timeframes
• next steps

Our aim is fair and timely resolution.

4. Escalation Options

If your complaint relates to:

• privacy, you may escalate to the OAIC
• legal rights, we recommend seeking independent legal advice
• financial or SMSF matters, you must consult a licensed professional

AWA does not fall under an external financial dispute scheme (e.g., AFCA), as we do not provide financial services or products.

5. Continuous Improvement

Feedback is reviewed regularly to refine our processes and uphold ethical, system‑based standards.